Privacy Policy

This policy explains what personal information Lead Stack Ltd collects when you use scrapacarforcash.co.uk, why we collect it, how it is used, who it is shared with, and the rights you have over it. It applies to anyone who requests a scrap car valuation, books a collection, or otherwise interacts with us online or by telephone.

Who we are

Lead Stack Ltd, trading as Scrap a Car for Cash, is the data controller for the personal information described in this policy. Our registered office is 124 City Road, London, EC1V 2NX, United Kingdom. We are registered in England and Wales under company number 15877625. You can contact us about any privacy matter at privacy@scrapacarforcash.co.uk, by telephone on 0800 002 9733, or by post at the address above.

Information we collect

When you request a quote or book a collection, we collect:

- Your name, telephone number, and email address - The collection address and postcode for the vehicle - Vehicle details including registration, make, model, mileage, and condition - Any notes you provide about the vehicle or collection

When you use our website, we also automatically collect technical information such as your IP address, browser type, device information, and pages visited. This is used to operate the site, detect fraud, and improve the service.

How we use your information

We use your information to:

- Provide a valuation and pass your enquiry to a local licensed waste carrier who will contact you with a quote - Arrange collection of your vehicle - Notify the DVLA that the vehicle has been transferred or scrapped - Keep records required by UK waste, environmental, and tax legislation - Respond to your questions and handle complaints - Prevent, investigate, and detect fraud or misuse of the service - Comply with legal obligations and respond to lawful requests from government agencies, law enforcement, or regulators

Lawful basis for processing

We rely on the following lawful bases under the UK GDPR:

- Performance of a contract: processing your enquiry, arranging a quote, and completing collection - Legal obligation: DVLA notification, Certificate of Destruction, waste transfer records, and retention of financial records for HMRC - Legitimate interests: operating and securing the website, preventing fraud, and keeping records of the services we provide - Consent: any optional marketing communications, which you can withdraw at any time

Who we share your information with

Your enquiry is passed to a local licensed waste carrier or scrap vehicle valuator within our authorised network. They use your details only to provide a quote and arrange collection. We also share information with:

- The DVLA, when notifying a vehicle transfer or issuing a Certificate of Destruction - HMRC and other regulators, where required by law - Law enforcement and government agencies, where lawfully requested - Service providers who host our website, send communications, or process payments on our behalf, under contracts that require them to protect your information

We do not sell your personal information. We do not transfer your personal information outside the UK, except where a service provider operates in a country the UK recognises as providing adequate data protection, or where appropriate safeguards are in place.

How long we keep your information

We keep your information only for as long as necessary for the purposes set out above. In practice:

- Enquiry and collection records are retained for up to six years to meet contractual, waste transfer, and tax record-keeping obligations - Website analytics data is typically retained for up to 26 months - Records required by specific laws (for example DVLA and Certificate of Destruction records) are kept for the period those laws require

After these periods the information is deleted or anonymised.

Cookies and website analytics

Our website uses essential cookies required for the site to function and may use analytics cookies to understand how visitors use the site. Where analytics or non-essential cookies are used, we ask for your consent before setting them. You can control cookies through your browser settings.

Your rights

Under UK data protection law you have the right to:

- Access the personal information we hold about you - Request correction of inaccurate or incomplete information - Request erasure of your information where there is no good reason for us to continue processing it - Object to processing based on our legitimate interests - Request restriction of processing while a query is resolved - Request that your information be transferred to you or another provider in a portable format, where applicable - Withdraw consent at any time for any processing based on consent

To exercise any of these rights, contact us at privacy@scrapacarforcash.co.uk. We will respond within one month. Some rights do not apply where we are required to keep records by law.

Data security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Access to personal information is limited to staff and partners who need it to provide the service, and our systems are protected by industry-standard security controls.

Children's data

Our service is intended for adults who legally own the vehicle they are scrapping. We do not knowingly collect personal information from anyone under the age of 18.

Changes to this policy

We may update this policy from time to time to reflect changes in the law or to our services. The version in force is the one published on this page. Material changes will be highlighted on the website.

Complaints

If you believe we have not handled your personal information properly, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, which is the UK supervisory authority for data protection:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Website: ico.org.uk. Telephone: 0303 123 1113.